Privacy Policy

1. Who we are

Vanta Group is an independent appliance repair business specialising in Fisher & Paykel appliances, operating from 48 Lagonda Street, Annerley QLD 4103 and servicing North West Brisbane, Queensland. We are the entity responsible for the personal information collected through this website and in the course of providing our services.

2. Information we collect

We collect personal information that is reasonably necessary to provide our services, including:

• Your name and contact details (phone number and postal/service address)
• Your suburb or postcode and the location of the appliance to be serviced
• Details about the appliance, its make and model, and the fault you describe
• Booking, appointment and service history information
• Payment-related information when you book a service callout online (card payments are processed by our third-party payment provider — we do not store your full card number)
• Technical information collected automatically, such as your IP address, browser type and pages visited, via cookies and similar technologies

3. How we collect it

We collect personal information:

• Directly from you when you call, complete a form or book a service online
• Automatically when you browse this website
• From third parties you have authorised, such as a property manager or landlord arranging a repair on your behalf

4. How we use your information

We use your personal information to:

• Respond to your enquiry and arrange, schedule and carry out appliance repairs
• Process bookings and payments and issue receipts and invoices
• Contact you about your booking, quote, appointment or follow-up service
• Maintain records, manage warranties and handle any complaints or disputes
• Meet our legal, tax and regulatory obligations
• Improve our website and the services we provide

5. Disclosure of your information

We do not sell or rent your personal information. We may disclose it to trusted third parties only as necessary to operate our business, including:

• Payment processors and financial institutions to process transactions
• Suppliers of spare parts where required to complete a repair
• IT, hosting, booking and administrative service providers who support our operations
• Our professional advisers (such as accountants or lawyers) where reasonably required
• Government, law enforcement or regulatory bodies where required or authorised by law

We take reasonable steps to ensure these parties handle your information consistently with the APPs. We do not routinely disclose personal information overseas.

6. Payments

Online payments for service callouts are handled by a secure third-party payment provider. Your card details are entered directly with that provider and are not stored on our systems. We receive confirmation of payment and limited transaction details necessary to administer your booking.

7. Cookies

This website uses cookies and similar technologies to help it function, remember your preferences and understand how the site is used. You can disable cookies in your browser settings, although some parts of the site may not work as intended if you do.

8. Data security & retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law (for example, to meet taxation record-keeping obligations), after which we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You may request access to, or correction of, the personal information we hold about you. We will respond within a reasonable period and may need to verify your identity first. There is generally no charge to make a request, though we may recover reasonable costs for providing access in some circumstances.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the “last updated” date shown above.

12. Contact us

For any questions about this privacy policy or to make a privacy request, contact Vanta Group:

• Phone: 0421 195 782
• Address: 48 Lagonda Street, Annerley QLD 4103
• ABN: 88 177 987 714