These terms set out the basis on which Vanta Group (ABN 88 177 987 714) provides appliance repair services arranged through this website or by phone. By booking a service with us you agree to these terms. They should be read together with our Privacy Policy and Refund & Cancellation Policy.
Our services
Vanta Group provides diagnosis and repair services for domestic appliances, with a focus on the Fisher & Paykel range, across North West Brisbane, Queensland. Availability of specific repairs may depend on the appliance, fault and parts required.
Independent service
We are an independent repair business. We are not affiliated with, authorised by, or an agent of Fisher & Paykel. All brand names and trademarks referenced on this website are the property of their respective owners and are used for descriptive purposes only.
Bookings & quotes
Any indication of a likely fault given over the phone is general in nature. A firm assessment can only be made after a technician inspects the appliance. We will explain the recommended repair before work is carried out.
Service callout fee & payment
A fixed service callout fee of $220.00 (including GST) applies to each booking and covers the technician attending your property, diagnosing the fault and providing a repair quote. The callout fee is separate from the cost of any repair, parts or additional labour, which will be quoted for your approval before work proceeds. Where a repair is completed during the same visit, the callout fee is credited toward the repair cost. Cancellations, refunds and your rights are set out in our Refund & Cancellation Policy.
Workmanship
We stand behind the workmanship of repairs we carry out. Details of any workmanship guarantee will be confirmed with you at the time of the repair.
Consumer rights
Nothing in these terms limits any rights you may have under the Australian Consumer Law or other applicable legislation.
Contact
For questions about these terms, contact Vanta Group by phone on 0421 195 782.